LOUSY customer service is never lost in our most-ranted-about lists. I’m pretty sure we all have our fair share of experiences where we are often dissatisfied with the kind of service we get.
Just recently, I came across a friend’s status on Facebook regarding the prioritization of customers who hold this particular card. The scene goes that even with two cash registers open, only one gets to entertain a long queue since the cashier from the other register won’t provide service to people who unfortunately don’t own such cards. This establishment strategy of making things easier for these very few chosen clients may be considered as one of the perks for frequent buyers. One gets to enjoy a hassle-free time paying up if he or she happens to have that card. But what is a small number of privileged buyers compared to those many who don’t hold these prestige cards—those majority who will think twice about going back to the same establishment because of their dissatisfaction. Now that’s quite a number of paying customers lost.
Just recently, I came across a friend’s status on Facebook regarding the prioritization of customers who hold this particular card. The scene goes that even with two cash registers open, only one gets to entertain a long queue since the cashier from the other register won’t provide service to people who unfortunately don’t own such cards. This establishment strategy of making things easier for these very few chosen clients may be considered as one of the perks for frequent buyers. One gets to enjoy a hassle-free time paying up if he or she happens to have that card. But what is a small number of privileged buyers compared to those many who don’t hold these prestige cards—those majority who will think twice about going back to the same establishment because of their dissatisfaction. Now that’s quite a number of paying customers lost.